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The player from Italy faced account blocking issues with 22bet after submitting withdrawal requests. Despite having previously verified their account and submitted the necessary documents successfully, the casino required the same documents and a selfie again due to email communication issues. We provided guidelines for proper document submission, and the player resolved the issue successfully. The complaint has been marked as resolved.
The player from Ontario deposited $550 into 22Bet, scaled it to $730.24, and faced issues withdrawing his winnings. Despite sending the required files to confirm his deposit, the casino refused to accept them and stated they would ignore his messages without returning the money. The Complaints Team intervened, facilitating communication between the player and the casino. After several attempts to meet the casino's verification requirements, the player successfully withdrew his winnings. The complaint was marked as resolved.
The player from Portugal had requested a €300 withdrawal on 20-07-2024, which usually took minutes, but had not arrived after 8 days. Despite having contacted support and provided a bank statement, the issue remained unresolved. The player was dissatisfied and sought assistance. The complaint was escalated, and after further communication with the casino, it was confirmed that the player’s withdrawal requests were approved, although there were delays in processing. Ultimately, the player received the €400 withdrawal and expressed gratitude for the resolution. The case was marked as resolved.
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The player from Mexico faced delays with account verification required by 22 Bet, which prevented him from withdrawing funds. Despite having submitted all requested documents to the security department four days prior, he did not receive a response and was still unable to access his winnings. The issue was resolved after the player provided additional documentation, including a selfie with a blank sheet of paper and a passport. After 12 days of communication with the casino, he was finally able to withdraw his funds. The complaint was marked as resolved.
The player from India had deposited â‚ą5000 using UPI on 4th July, but the amount had not been credited to his 22bet account. Despite multiple complaints, 22bet support had consistently stated they were waiting for a reply from the payment specialist. The Complaints Team had recommended that the player contact his payment provider and had requested evidence of the deposit. However, the player had failed to respond to further inquiries and questions, which had led to the rejection of the complaint due to insufficient information for investigation. Eventually, after extensive communication and evidence submission, the case had been closed as unresolved due to a lack of thorough investigation by the casino, despite the player's cooperation. Subsequently, the complaint had been reopened at the request of the casino, and it had been confirmed that the deposit had been successfully credited to the player's account. The issue had been marked as resolved.
The player from the Czech Republic had requested a withdrawal less than two weeks prior to submitting the complaint. The payment had not been processed yet. The issue was resolved when the player confirmed receiving the funds from the casino after experiencing a delay. The Complaints Team marked the complaint as 'resolved' following this confirmation.
The player from Portugal faced issues with delayed withdrawals at the casino, having received only one out of three requested that month. The first withdrawal, dated the 9th, had surpassed the 7-day waiting period, and despite contacting customer support and sending the requested bank statements, the player received no response. The casino later confirmed that the player's account verification was incomplete, which delayed the processing of withdrawals. Ultimately, the player received the funds after further communication with the casino. The complaint was marked as resolved, and feedback on the service was encouraged.
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I've been working in the online casino landscape in Malta for more than 10 years and have seen how the industry works from customer service roles to the backend of the business. While I am lucky enough to call myself a native on the sunny island called Malta, I also enjoy travelling and have travelled across Canada! After wandering through the great white north, I have decided to share my knowledge and now work with Canadian players to compile accurate casino reviews to help players navigate through the hundreds of gaming sites online.
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The player from Germany faced difficulties withdrawing her winnings after being asked to provide identification and a psychological evaluation, despite having used the account for over two months without issues. She found the demand for a psychological evaluation unreasonable and was frustrated with customer service insisting on its submission before allowing a withdrawal. The issue was resolved after the casino confirmed that all funds could be withdrawn following the completion of the standard verification process. The player's account was unblocked, allowing her to access her winnings.
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Of course looks are not enough. The other standouts would be the welcome package, slots options, and easy banking choices. The VIP club is also really good and mobile play perfectly designed. Which all adds up, for us, to top-notch gaming, and our badge of approval.
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The player from Spain faced withdrawal issues with the casino 22BetLuck, despite having a total of €1600 remaining after earlier losses. Attempts to withdraw using multiple methods were denied due to a 'payment processing error,' and the customer support did not provide a clear resolution. Additionally, the player's account was restricted from placing bets or making deposits without a specific explanation. The issue was resolved when the player contacted the casino's online chat, leading to the successful payment of winnings via instant SEPA after providing an account statement for verification. The complaint was marked as 'resolved' in the system.
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The player from the Philippines encountered difficulties withdrawing funds after providing his ID and selfies for verification. Despite sending multiple bank statements and wallet statements from Maya and SeaBank, the casino's security team insisted on additional documents, leading to confusion and delays. The player sought a resolution from 22Bet regarding the requested documents. After extensive communication, the verification process was completed successfully, allowing the player to withdraw his winnings, although his account was subsequently restricted from gameplay activities. The player expressed disappointment but decided to explore other casino options while thanking the Complaints Team for their assistance. The complaint was marked as resolved.
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For us, the true standout is the original spin, with a website that looks and feels different from the others. In a day and age in which one could lose track of where they are playing due to the interchangeable template and color scheme we so often see, it is refreshing to play at an online casino with a unique identity. It is clear who Bob is, and what this casino is about every step of the way, and we really like that!
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The player from Italy had encountered account closure after requesting self-exclusion, without receiving a response from the casino. Despite depositing money, the account was closed two days later with the funds remaining inaccessible, and there had been no response from support in four days. The issue was resolved after the player was able to re-enter the site and withdraw his funds. We closed the complaint as resolved following the player's confirmation.