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The player from Germany had his account has been blocked after requesting a withdrawal. The casino claims he opened multiple accounts. The issue was successfully resolved, the player received his winnings.
The player from Germany had his account has been blocked after requesting a withdrawal. The casino claims he opened multiple accounts. The issue was successfully resolved, the player received his winnings.
The player from Italy is struggling to access the casino from his country. The player confirmed the issue was resolved and withdrawal received.
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The player from Italy is struggling to access the casino from his country. The player confirmed the issue was resolved and withdrawal received.
The player from Italy has deposited money into casino account, but the funds seem to be lost. The player did receive a refund of the lost money and the complaint is resolved.
The player from Italy had an active self-exclusion in sister casinos due to a gambling problem. He believes that he should not have been able to register a new account with ZetCasino. Player’s complaint has been resolved successfully.
The player from Italy had an active self-exclusion in sister casinos due to a gambling problem. He believes that he should not have been able to register a new account with ZetCasino. Player’s complaint has been resolved successfully.
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The player from Cyprus is not able to withdraw his winnings due to unfinished KYC. The casino apologized to the player for the difficulties and stated that although there were still some outstanding documents required to complete the verification, the withdrawals would be processed. The player received their payments shortly after and the issue was resolved.
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The player's account got closed while he has a high remaining balance left on his account. The complaint was resolved as the player received his money from his casino account as it remained closed.
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The player's account got closed while he has a high remaining balance left on his account. The complaint was resolved as the player received his money from his casino account as it remained closed.
We have found no relevant complaints about this casino.
The player from Germany had been blocked due to unsuccessful verification. The casino then stated that the player had registered multiple accounts. The player explained that the second account belonged to his ex-girlfriend and that she lived in the same building as him. The casino responded and stated that they were conducting a further investigation and would inform us of the outcome. Upon concluding their investigation, the casino stated that the player's winnings would be paid to them but their account must remain closed. The player received his payment and the matter was resolved.
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The player from Germany had been blocked due to unsuccessful verification. The casino then stated that the player had registered multiple accounts. The player explained that the second account belonged to his ex-girlfriend and that she lived in the same building as him. The casino responded and stated that they were conducting a further investigation and would inform us of the outcome. Upon concluding their investigation, the casino stated that the player's winnings would be paid to them but their account must remain closed. The player received his payment and the matter was resolved.
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The player from Germany was unable to access the casino games from the 3oaks game provider. The player was able to play the games, and the complaint was closed as "resolved".
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The player from Germany was unable to access the casino games from the 3oaks game provider. The player was able to play the games, and the complaint was closed as "resolved".
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The player from Germany requested withdrawals, but they have not been processed yet. The casino later started processing withdrawals in daily installments in compliance with their T&Cs, therefore we marked the complaint as resolved.
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The player from Germany requested withdrawals, but they have not been processed yet. The casino later started processing withdrawals in daily installments in compliance with their T&Cs, therefore we marked the complaint as resolved.